AllTick API Docs
API Status
  • Welcome
  • Integration Process
    • Process Description
    • Market Address Description
      • HTTP Quotes API Address Description
      • Websocket Quotes API Address Description
    • Token application
    • Interface restriction description
      • HTTP interface restrictions
      • Websocket interface limitations
      • Error code description
    • Universal standard header description
      • HTTP Common Standard Headers
      • Websocket Common Standard Header
    • Product Code List
      • A Share
      • Hong Kong Stock
      • US Stock
      • Cryptocurrency (Digital Currency)
      • Commodity (Precious Metals)
      • Forex
  • REST API
    • HTTP request example
    • HTTP interface API
      • GET Single Product K line query(High Low, Open, Close)
      • POST Query the latest 2 K lines of products in batches(High , Low, Open, Close)
      • GET Order Book(Depth) Query
      • GET Latest transaction price query(Latest Price)
      • GET Stocks product information query
      • Price changes, Market closure, Holidays, Limit up/down, New listings, and Delistings
  • Websocket API
    • Websocket request example
    • Websocket Interface API
      • Latest Trade Price (Real-time Tick Data) Batch Subscription
      • Order Book (Real-time Tick-by-Tick, Market Depth) Subscription
      • Cancel quote subscription
      • Ping Pong
      • K-line push (not supported)
  • FAQs
    • Basic usage
      • What types of financial data does AllTick provide?
      • How to obtain an API key from AllTick?
      • What is the data update frequency of AllTick?
      • How to integrate AllTick data into my application?
      • What programming languages does AllTick support for API calls?
      • Can I use AllTick's data for commercial purposes?
      • How to contact AllTick customer support?
      • Does AllTick's API have request limitations?
      • How to report data issues or API malfunctions?
      • Does AllTick provide real-time or delayed data?
    • Subscription and Account Management
      • How to register an AllTick account?
      • Does AllTick offer a free trial period?
      • How to cancel AllTick's subscription service?
      • What services does my subscription include?
      • How to upgrade my AllTick subscription plan?
      • How to change my account information?
      • I forgot my login password, what should I do?
      • How to secure my AllTick account?
      • Can multiple people share one AllTick account?
      • Can my subscription be refunded?
    • Data usage and technical issues
      • How to Use AllTick's WebSocket Service?
      • What data formats does AllTick's API support?
      • How to Handle High-Frequency Updates of AllTick Data?
      • I encountered a technical problem when using the API, how can I solve it?
      • How to ensure the accuracy of data received from AllTick?
      • Does AllTick Provide Historical Data Query?
      • How do I limit my data usage to avoid exceeding my subscription limits?
      • Does AllTick's API support batch requests?
      • How can I get real-time notifications and alerts on specific financial markets?
      • Does AllTick provide data analysis and visualization tools?
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  1. FAQs
  2. Basic usage

How to contact AllTick customer support?

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Last updated 1 year ago

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To contact AllTick's customer support, there are several methods you can try, although the specific contact options should be based on the latest information provided on the AllTick website. Here are some common ways to reach customer support:

Official Website

  • Visit AllTick's official website at and look for the "Contact Us" or "Customer Support" section. Typically, the website will provide a contact form, email address, or customer service hotline number.

Email

  • If a customer support email address is provided on the website, you can contact them directly via email. In your message, clearly describe your issue or needs and provide any relevant account information (excluding sensitive details like passwords) to help them process your request more efficiently.

Social Media

  • Some companies also offer customer support services through social media platforms (like Twitter, LinkedIn). You can try sending a private message or mentioning their official account on these platforms to seek assistance.

Help Center or FAQ

  • Before contacting customer support, it's advisable to check the Help Center or Frequently Asked Questions (FAQ) section provided by AllTick. Often, your question might already have a standard answer, allowing for quicker resolution.

Direct Phone Call

  • If a customer service hotline number is provided, direct phone contact can often result in the fastest response. Prepare your question description and any necessary account information in advance, so you can provide them as soon as the call is connected.

Please note that response times may vary based on your geographic location and AllTick's operational hours. After sending your request, please be patient; the customer support team will reply as soon as possible within their working hours.

Since I can't access websites in real-time to retrieve the latest contact information, the above suggestions are based on generic customer support contact methods. It's recommended to directly visit AllTick's official website to obtain the most accurate contact information.


Official Website

Official website:

https://alltick.co
https://alltick.co/